Houghton Country Reviews

Returned a headcollar and provided proof of purchase over a month ago and refusing to refund me as the item has not been received by them although proof given! Customer services are ridiculous and I will NEVER use this company again for my equestrian needs!!! Your customer care is a disgrace!

I am having the most infuriating experience. In February I bought a SHIRES Velociti Dressage Flash Bridle. In March the flap holding the flash detached. I sent a picture to Houghton who claim the manufacturer @Shires demanded that I destroy the noseband before they would replace it for "inventory" reasons, even though the picture of the damaged item would legally/administratively fulfil the same purpose. This means a) I will be without any noseband at all until the company replaces mine - because what I was sold was faulty. And b) that I am being treated like some sort of scammer that is trying to trick them into a free noseband. Flipping infuriating. Then after I pointed out that the photo of the broken noseband was sufficient for "inventory" purposes, they then said, oh well the rest of the noseband may be faulty so we need to be sure.... (???!) Making it up as they go along. I've bought a product that partially fell apart in less than two months and they don't have the common sense or good practices to say, I'm very sorry, can we replace it immediately. This is the last time I use Houghton or buy Shire products.
As you can see from my other reviews, this is the first time have ever complained, all my other reviews were about great services, so I am not a habitual snarker, this is just stupidly bad customer service.

I went to this shop today to purchase a riding hat for my daughter. Due to Covid restrictions they were unable to fit. They stood 2 meters away and told me how to check fit, making me try different things to ensure fit. The sales assistant who was the owner, was more concerned about the hat fitting correctly for safety than a sale. I couldn’t fault the service. We will definitely be coming back.

Really disappointed. I have used Houghton on many occasions and love the smart shop with helpful staff, i have never however returned anything until now. After receiving a beautiful pair of jodhpurs for xmas i decided to exchange for a different colour but couldnt travel to Houghton due to covid travel restrictions as i live approx 15 miles away. I telephoned houghton to be basically told tough! Travel to exchange or post out with myself covering costs which i was told was £3.95. In unprecedented times like this you would think it not unreasonable to extend the 28 days exchange time. I dont want money back just exactly the same in a different colour.

Amazing service, really fast delivery, My ariat boots arrived in less than 24hrs!

Shameful service. Faulty Stitching, coming undone on a rug after 10 days. They will not exchange stating my horse done it!! There is no rubbing or ripping just the stitching coming unpicked...my horse has hooves not hands!! Quite happy to take your money but not sort out a simple issue. Basic daylight robbery.
Steer clear of houghton country store

Fantastic customer service. Contacted the company Friday after I’d ordered online and had a question about delivery. They promptly refunded my delivery charge and upgraded me to next day delivery free of charge. Ariat Boots arrived in less than 24 hours. Thank you!

Amazing service, ordered amigo rug at Thursday 11am, dispatched at 2pm, received on Saturday morning...lovely rug, definitely will order from Houghton again

Ordered shoes on line and delivered in 2 days, excellent speedy service

I recently purchased a bridle from here. I found them extremely responsive to my initial email and the customer service throughout has been excellent. Easy, hassle free purchase and quick delivery. Would definitely use again

Unpleasant customer service - tried to claim it was NOT their responsibility to pay for the return postage of a faulty item

Recently purchased a bridle from this site and was definitely impressed. Order process was straightforward, easy and delivery was quick especially considering the current climate with COVID-19. Was surprised and delighted to find an added gift of a bag of treats in the box too. My horses will definitely appreciate these. Great service, will be shopping with them again!

Excellent service, product superb, cannot fault. Would definitely use again. Thank you for your prompt and efficient service

I recently purchased a numnah and fly mask for my horse. After ordering I was informed the colour of fly mask I wanted was out of stock so I agreed to a different colour. When the items arrived I changed my mind about the colour and sent them back for exchange (I had subsequently purchased a Khaki Fly mask and then wanted the numnah to match). The package was received back however they could not find the fly mask I sent back. They have checked their stock and said they never received it. Considering I was able to order a fly mask in the first instance that they didn't have in stock and hence sent me another colour I am not suprised there stock levels are contrary to the actual truth of the mater. Customer service at its worst!